Terms and Conditions

1. Scope

These Terms apply to all orders for workshops, training and related services placed via soost.ai. They apply both to consumers (§ 13 BGB) and to business customers (§ 14 BGB). Any deviating, conflicting or supplementary terms of the customer shall only become part of the contract if and to the extent SOOST.AI has expressly agreed to them in text form. A consumer is any natural person entering into a legal transaction for purposes which are predominantly outside their trade, business or profession. A business customer is any natural or legal person or legally capable partnership who, when concluding the contract, is acting in the exercise of their trade, business or profession.

2. Contracting Party

The customer's contracting party is: SOOST.AI Florian Soost Eschenweg 8 86368 Gersthofen Germany Email: info@soost.ai Phone: +49 170 8801559 VAT ID: DE451197901

3. Conclusion of Contract

The display of workshops on soost.ai does not constitute a binding offer but an invitation to the customer to submit an offer. By submitting the online order form and clicking "Order now (payment required)", the customer makes a binding offer to enter into a workshop contract. SOOST.AI will acknowledge receipt of the order promptly by email. The acknowledgement of receipt does not yet constitute acceptance of the offer. The contract is concluded as soon as SOOST.AI accepts the order by a separate order confirmation (registration confirmation) in text form. Acceptance will generally be issued within two business days.

4. Scope of Services

The subject matter of the contract is the workshops and training sessions described on soost.ai/workshops. Specific content, duration, format (on-site or remote) and any prerequisites are set out in the respective workshop description at the time of the order. SOOST.AI reserves the right to make minor adjustments to workshop content for didactic or organisational reasons, provided such changes are reasonable for the customer and do not compromise the service objective. Certificates of attendance – if provided for in the workshop – will be sent by email after successful participation.

5. Prices and Payment Terms

Unless stated otherwise, all prices are net prices plus the statutory value added tax of currently 19%. For consumers, the order process additionally displays the corresponding gross prices. Payment is made against invoice by bank transfer to the account specified on the invoice. The invoice will be sent by email after order confirmation. The participation fee is due 14 days after the invoice date without deduction. In the event of late payment, the statutory provisions (§§ 286 et seq. BGB) apply. The spot in the workshop is firmly reserved only after full payment has been received.

6. Participation and Cancellation by SOOST.AI

The number of participants per workshop is limited (see workshop description). Once the maximum number is reached, SOOST.AI may refuse further orders or refer the customer to another date. SOOST.AI is entitled to cancel or postpone a workshop for good cause – in particular if the minimum number of participants is not reached, if the trainer is ill, or in cases of other force majeure. Any payments already made will be refunded promptly and in full. Additional claims of the customer (e.g. travel or accommodation costs) are excluded unless SOOST.AI is responsible for the cancellation. Mandatory statutory provisions remain unaffected.

7. Cancellation by the Customer

The customer may cancel the workshop in text form (e.g. by email to info@soost.ai) until the start of the workshop. The following cancellation fees apply:

• Cancellation up to 14 days before the workshop: free of charge. Any payments already made will be refunded in full (100%).
• Cancellation between 13 and 7 days before the workshop: 50% of the participation fee.
• Cancellation less than 7 days before the workshop or no-show: 100% of the participation fee.

You may transfer your spot to a substitute person at any time free of charge. Please notify us of the name and contact details of the substitute person by email well before the workshop.

These provisions apply in addition to and independently of the statutory right of withdrawal for consumers (see § 9).

8. Right of Withdrawal for Consumers

Consumers have a statutory right of withdrawal under §§ 355 et seq. BGB. The details are set out in our Right of Withdrawal information, which is made available to the customer during the order process. In a contract for services where performance is to begin before the end of the withdrawal period, the right of withdrawal expires once the service has been fully performed, provided the consumer has expressly agreed to this and has acknowledged that they will lose their right of withdrawal upon full performance of the contract (§ 356(4) BGB).

9. Intellectual Property

All workshop materials (scripts, slides, exercises, code samples) are protected by copyright. All rights remain with SOOST.AI. The customer is granted a simple, non-transferable right of use limited to personal or internal company use. Any use beyond this – in particular reproduction, transfer to third parties, publication or commercial exploitation – requires SOOST.AI's prior written consent. Audio, video or photographic recordings of the workshop by participants are only permitted with the express prior consent of the instructors and of the other participants.

10. Liability

SOOST.AI is liable without limitation for damages resulting from injury to life, body or health caused by intentional or negligent breach of duty, and for other damages caused by intentional or grossly negligent breach of duty. For damages caused by slight negligence, SOOST.AI is only liable for breach of material contractual obligations (cardinal duties). In such cases, liability is limited to typical, foreseeable damage at the time of conclusion of the contract. Material contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the contracting party regularly relies. Liability under the Product Liability Act and in case of a guarantee remains unaffected. SOOST.AI does not guarantee any particular economic success from applying the workshop content in the customer's practice.

11. Data Protection

The processing of personal data in connection with the order and delivery of the workshops is carried out in accordance with SOOST.AI's privacy policy, which is available at soost.ai/datenschutz.

12. Final Provisions

These Terms are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. For contracts with consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of their country of habitual residence. If the customer is a merchant, a legal person under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising out of or in connection with the contract is Augsburg, Germany. The same jurisdiction rule applies if the customer has no general place of jurisdiction in Germany or if the customer's domicile or habitual residence is unknown at the time the action is brought. The European Commission provides a platform for online dispute resolution (ODR) at https://ec.europa.eu/consumers/odr. SOOST.AI is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall not be affected.